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Online Banking FAQ

Frequently Asked Online Banking Questions
 

What is Internet Banking?


Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
  

What can I do with Internet Banking?


You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.
  

Is any of my personal information stored in the Internet Banking product?


Yes, the Internet Banking product stores your User ID, password, and user preferences.
  

How current is my banking information?

 
Your account information is updated every business day with new transactions that were posted to your account the previous business day.
  

What accounts will I be able to access through Internet Banking?

 
You can access your checking, savings, and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
 

How much account information can I view at once?

 
The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
 

Can I view my account details in more than one way?

 
Yes, you can view your accounts by date, check number, payee, amount, or balance in ascending or descending order.
  

What formats can I download my transaction history in?

 
Internet Banking supports downloads to QuickenTM, Quickbooks, MS Excel, or as a comma-delimited text file.
 

Can I schedule future transfers?

 
You are able to schedule open, future, and recurring transfers.
  
 

When can I use Internet Banking services?

 
With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
 

How many stocks can I track in my online portfolio?

 
Your online portfolio will track up to 20 stocks.


Is there a demo available for me to try?


Yes, we have an Online Banking Demonstration Site that is part of the Home Banking package.


 How long can I be inactive before being logged out of the Internet Banking product?


The inactivity time out default is set for 15 minutes and cannot be changed.


What is required to use the Internet Banking service?


All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer® or Mozilla Firefox. You can use any computer that has Internet access.
  

Can I create my own username and password that is easy for me to remember?

 
Yes, during the online enrollment process you will create and username and password to access your accounts online.
 

What happens if I forget or lose my password?

 
Simply click on the 'Forgot Password?' link under the password box to have your password reset.