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Introducing Your New Digital Banking Experience!

We’re excited to introduce your new Digital Banking Experience! These system enhancements included upgrades to remote banking features including: Online Banking, TCBT Mobile Banking App, Mobile Deposit, Person-to-Person Transfers, Hometown Line, e-Statements, and MORE! For a quick overview of your new Digital Banking Experience, please watch the video below.
























To begin utilizing your new Digital Banking Experience, please download the new "TCBT Mobile Banking App" from your phone's app store, or click on the Online Banking Login Portal to login for the first time.


 
Please click below to see details on each new enhancement.
  • Business
Important Changes to Note
Click the + sign below for additional details on each item.
With our new digital banking platform, there are a few changes that we want to make sure you’re aware of:
  • There's a brand-new look and feel to both online banking and the TCBT mobile banking app. We’re excited for you to be able to experience all that it has to offer!
  • For both Online and Mobile Banking, most usernames have remained the same, however you will need to create a new password when you first sign in. Please refer to the tutorial video or Quick Reference Guide below for login instructions.
 

  • The TCBT Mobile Banking App will need to be uninstalled and re-downloaded in order to receive the new digital banking service once the launch is complete. This will ensure you are using the correct version. The new app is called "TCBT Mobile Banking". Please click on the appropriate app store button above to download your new app.
  • The direct login link for Online Banking has changed. If you have the current Online Banking link saved or bookmarked, please be sure to change it to the new Online Banking link: New Online Banking Login Portal
  • All transfers between your TCBT accounts have converted over to the new digital banking platform.
No need to worry about having to re-set up all your Bill Pay services, because they will remain the same within our new digital banking platform! Your information, along with payee info, nicknames, recurring payments, and 12 months payment history, transferred over with your account. Any bill pays that were scheduled between February 16th and February 19th will process beginning today, February 20th.

To access Bill Pay options on the new digital banking platform, please select either "Bill Pay" from the menu options or tap the "Pay a Bill" quick action button. From there you'll be able to:
  1. Enroll for Bill Pay services if you're a new user
  2. Add a new payee or edit current payee list
  3. Schedule one-time payments between persons and companies
  4. Set-up recurring payments
  5. Review processing information
  6. Review payment history
Your new e-statements will continue to include the same information on them that you are used to seeing, but with a new look and feel! You'll notice that there are currently no e-statements to view when logged into online and mobile banking. This is due to February statements being cut and mailed out to ALL customers on February 15th. E-statements will begin showing when the next monthly cycle has processed.
  • Historical statements, notices, and images will not be available until April 2024 within Online Banking. We can generate these for you if they are needed before April 2024.
When calling the Hometown Line for the first time, you will be required to enter in specific information. Please refer to the letter you received from TCBT for more details, or call our Customer Resource Center at 502-348-3911. Please review the following as our Hometown Line menu options have changed:
 

NEW Hometown Line Menu Options

            1. Account Balance
            2. Account History
            3. To get account information by email
            4. For future dated transactions
            5. To transfer funds or make a payment
            6. Stop payment
            7. Card services
            8. To change your telephone banking PIN
            9. Reorder checks
Zelle is now available within online banking as well as the mobile banking app! With this new update, you will need to re-register your account in the new platform.
  • Both new and current Zelle users will need to enroll/re-enroll within the new digital banking platform.
  • For instructions on how to enroll in Zelle click the following link: https://www.mytcbt.bank/zelle
This new form of communication lets you send a message to a member of our Customer Resource Center directly, from both online banking and the mobile banking app! Watch the tutorial video below to learn how it works!
 

As part of our commitment to provide you with the BEST banking experience, we would like to announce our new extended call centers hours! These new hours are to provide you with additional support each day. Our new hours will be as follows beginning February 20th:

  • Monday-Friday 8:30 am-11 pm
  • Saturday- 9 am-5 pm
  • NEW- We will now have Sunday Call Center hours from 9 am-5 pm
External Transfers
  • You will now be able to transfer money to and from your TCBT account to and from other financial institutions.
MyCard Rules
  • This new feature will be replacing SecurLock Equip and will allow you to turn on/off your debit card and report your card lost or stolen. This feature will be available in both online and mobile banking.
Stop Payments
  • You will now have the ability to place a stop payment on check transactions through online banking and Hometown Line.
Round-Up Savings
  • This new feature will replace Savings Made Simple and can be accessed in online and mobile banking. Round-Up Savings will be available at a later date.
Insights
  • Insights is our new financial management tool within online and mobile banking that allows you to create goals, budgets, and track spending. Learn more by watching the tutorial video below. 



Important Changes to Note
Click the + sign below for each items for additional details
With our new digital banking platform, there are a few changes that we want to make sure you’re aware of:
  • There's a brand-new look and feel to both online banking and the TCBT mobile banking app. We’re excited for you to be able to experience all that it has to offer!
  • For both Online and Mobile Banking, most usernames have remained the same, however you will need to create a new password when you first sign in. Please refer to the tutorial video or Quick Reference Guide below for login instructions.
 

  • The TCBT Mobile Banking App will need to be uninstalled and re-downloaded in order to receive the new digital banking service once the launch is complete. This will ensure you are using the correct version. The new app is called "TCBT Mobile Banking". Please click on the appropriate app store button above to download your new app.
  • The direct login link for Online Banking has changed. If you have the current Online Banking link saved or bookmarked, please be sure to change it to the new Online Banking link: New Online Banking Login Portal
  • All transfers between your TCBT accounts have converted over to the new digital banking platform.
No need to worry about having to re-set up all your Bill Pay services, because they will remain the same within our new digital banking platform! Your information, along with payee info, nicknames, recurring payments, and 12 months payment history, transferred over with your account. Any bill pays that were scheduled between February 16th and February 19th will process beginning today, February 20th.

To access Bill Pay options on the new digital banking platform, please select either "Bill Pay" from the menu options or tap the "Pay a Bill" quick action button. From there you'll be able to:
  1. Enroll for Bill Pay services if you're a new user
  2. Add a new payee or edit current payee list
  3. Schedule one-time payments between persons and companies
  4. Set-up recurring payments
  5. Review processing information
  6. Review payment history
Your new e-statements will continue to include the same information on them that you are used to seeing, but with a new look and feel! You'll notice that there are currently no e-statements to view when logged into online and mobile banking. This is due to February statements being cut and mailed out to ALL customers on February 15th. E-statements will begin showing when the next monthly cycle has processed.
  • Historical statements, notices, and images will not be available until April 2024 within Online Banking. We can generate these for you if they are needed before April 2024.
When calling the Hometown Line for the first time, you will be required to enter in specific information. Please refer to the letter you received from TCBT for more details, or call our Customer Resource Center at 502-348-3911. Please review the following as our Hometown Line menu options have changed:
 

NEW Hometown Line Menu Options

            1. Account Balance
            2. Account History
            3. To get account information by email
            4. For future dated transactions
            5. To transfer funds or make a payment
            6. Stop payment
            7. Card services
            8. To change your telephone banking PIN
            9. Reorder checks
As you begin utilizing your new Digital Banking Experience, please refer to the below video tutorial on how to navigate through your ACH and Wire transactions.
 

This new form of communication lets you send a message to a member of our Customer Resource Center directly, from both online banking and the mobile banking app! Watch the tutorial video below to learn how it works!

As part of our commitment to provide you with the BEST banking experience, we would like to announce our new extended call centers hours! These new hours are to provide you with additional support each day. Our new hours will be as follows beginning February 20th:

  • Monday-Friday 8:30 am-11 pm
  • Saturday- 9 am-5 pm
  • NEW- We will now have Sunday Call Center hours from 9 am-5 pm
External Transfers
  • You will now be able to transfer money to and from your TCBT account to and from other financial institutions.
MyCard Rules
  • This new feature will be replacing SecurLock Equip and will allow you to turn on/off your debit card and report your card lost or stolen. This feature will be available in both online and mobile banking.
Stop Payments
  • You will now have the ability to place a stop payment on check transactions through online banking and Hometown Line.
Round-Up Savings
  • This new feature will replace Savings Made Simple and can be accessed in online and mobile banking. Round-Up Savings will be available at a later date.
Insights
  • Insights is our new financial management tool within online and mobile banking that allows you to create goals, budgets, and track spending. Learn more by watching the tutorial video below!



Document Resource Center

 






Tutorial Videos

First Time Login Instructions
 
New Digital Banking Experience Overview
 
New TCBT Online & Mobile Banking Conversations
 
ACH Transactions
 
Wires
 
TCBT Insights

Business Administration Tutorial